Product Updates & Releases
An automation condition on "pond" also matched leads that had already left that pond, so automations kept running on contacts another agent had taken over. It now matches the same leads the pond itself shows.
Read more →SMS notifications are now offered on new lead alerts and a few critical account warnings, instead of on every notification type. Everything else moves to mobile push and email.
Read more →Connect brand kit logos uploaded as transparent PNGs no longer come back with a black background, and you can now upload a separate square logo for badge-shaped placements.
Read more →Connect is out of limited release — every team can now find it, try it free, and buy it without waiting on us to switch it on.
Read more →Choose a send rate when applying an automation to a group so contacts are enrolled gradually instead of all at once.
Read more →Entering wrong two-factor codes could leave you stuck with no way back in and no explanation. The sign-in screen now shows a countdown, how many attempts remain, and returns you to sign in cleanly when the session expires.
Read more →Teams that belong to an enterprise account now appear in Referral search and can be selected as a referral recipient.
Read more →Automated AI texts were sending with the phone number alone, skipping the A2P campaign association and getting rejected by Twilio with a 30024 error. They now resolve and attach the account's Messaging Service.
Read more →Apple, Google, and Microsoft contact sync no longer re-create a duplicate contact when the same contact fails to fully enrich on a previous run — and Apple contacts with grouped phone/email fields sync correctly for the first time.
Read more →Inbound picture messages that hit a specific Twilio error now retry and alert us instead of vanishing with no attachment.
Read more →
