Bug Fix
Reassign Leads When Removing a Team Member
Removing a team member now prompts admins to reassign their leads, so contacts are never orphaned on someone who has left the team.
Read more →Changelog
Product Updates & Releases
Bug Fix
Fix: Automation 'Create Task' with 'Lead Owner' now assigns to the actual lead owner
Automations that create tasks with 'Assign Task To: Lead Owner' now route the task to the lead's currently assigned agent, not the contact's original creator.
Read more →
Bug Fix
Stop texting numbers carriers flag as landline or invalid
When a carrier reports a number as a landline or invalid, SMS to that number is now paused on the first failure instead of after repeated attempts — protecting your sending reputation.
Read more →
Feature
Zapier 'New Lead Assigned' trigger: filter by assignee, pond, or group
Pick the user, pond, or group you care about right in the Zap editor — the trigger now only fires for assignments that match.
Read more →
Bug Fix
Fix missed inbox calls not appearing when the caller leaves no voicemail
Inbound inbox calls where the caller hangs up without leaving a voicemail now show up as missed calls in the Inbox, instead of silently disappearing.
Read more →
Feature
Emails now appear in My Inbox
Your synced emails now show up alongside texts, calls, and voicemails in My Inbox — one unified personal feed.
Read more →
Bug Fix
Fix newsletter open, click, and delivery tracking for SendGrid & Mailgun
Campaign opens, clicks, and deliveries now record correctly. Webhook signing self-heals on SendGrid, Mailgun shows an honest health status, and new API providers configure their webhooks automatically.
Read more →
Feature
Pin notes to the top of a contact
Pin important notes so they always appear above other notes on a contact (and company/contract) — on web, mobile, and the Partner API.
Read more →
Feature
New Zapier triggers: 'Tag Added to Contact' and 'Tag Removed from Contact'
Build Zaps that fire only when a specific tag is added (or removed) on a Sure Send contact, instead of every time the contact is touched.
Read more →
Improvement
Surface send-only state on team-wide OAuth email providers
Team-wide Gmail and Outlook providers now show a clear 'Send-only' badge with a tooltip explaining that inbound sync is disabled, so admins can spot when inbound mail is not being synced back into the CRM.
Read more →